Technical investigation of the e-mail crash presented to the university board

During large parts of the autumn, about half of the university’s employees lacked access to their e-mail and calendar after several e-mail servers failed. A report from the internal audit has now been presented to the university board describing the circumstances of the accident. The hard disks used by the university to store e-mail had a manufacturing error in software, which meant that the disks stopped working after 40,000 hours of use. The manufacturer stated this in February 2020, but the IT unit and the subcontractor remained unaware. A contributing factor is stated to be ambiguities in current service agreements. The University Board instructs the Vice-Chancellor to further investigate the issue of responsibility. Read more in the Staff Portal.